General information
Due to the fluctuations of the exchange rate, orders with a value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
Customs information
Effective January 1st 2020, the Norwegian government will remove the 350NOK Value Added Tax (VAT) and duty exemption for food items. All orders containing consumable products may be subject to VAT, duties, and other customs clearance fees. The customer is responsible for paying the taxes, duties, and any clearance fees. These taxes, duties, and fees are imposed upon imports, so goods ordered before January 1st can also be levied if they are cleared after January 1st 2020.
Examples of food items are foods, sweets, soft drinks, supplements, and anything else that can be consumed by humans. VAT rate ranges from 15% to 25% on most products. Custom duties and special taxes vary depending on the product. For example, supplements are subject to VAT at the rate of 15% and customs duties of 31.71 NOK/kg. There may also be additional special taxes. Examples of products subject to special taxes are chocolates and soft drinks.
For information about customs, import duties, etc., visit:
Toll Customs
Lovdata – Regulations About Drug Regulations
Lovdata – Regulations About Food/Dietary Supplements
Shipping
All orders are shipped from our warehouse to your country by Royal Mail.
Your package will be given a unique tracking number so you can track the progress of your delivery in real time.
The estimated delivery time reflects standard Royal Mail deliveries without any import complications. However, some orders may be subject to longer transit times due to air freight delays, customs delays or holds and other unforeseen complications outside of the control of Oxford Healthspan.
In some countries, Royal Mail's in country delivery partner, usually the national postal service, may charge a fee for paying your Customs and Import Duties in advance. Please be aware of this possibility.
Restrictions
While the vast majority of countries have no import restrictions on wheat germ derived products, please check your local Import Rules and Regulations before trying to import. Unfortunately, Oxford Healthspan cannot be held responsible for any refunds resulting from local Customs and Import Authorities keeping your package, so please do check carefully ahead of time that you are complying with any local import rules.
Contact us
Please contact us at support@oxfordhealthspan.com
