General information
Due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed Duties and Taxes (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.
Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
Customs information
Orders over USD $65.00 (NTD 2,000) may be subject to D&T.
Rewards will be included in the Customs tax and duty calculation along with the shipping fee.
Placing multiple orders within a short period of time can cause customs clearance and order release delays.
For information about customs, import duties, etc., visit: Customs Administration
Taiwan Customs may require you to submit additional documentation for the custom clearance, including without limitation: Copy of Identification Card and Power of Attorney. Failure to provide required documentation may result in customs clearance delay or rejection.
According to the recent policy of the Taiwan Customs Administration, it is mandatory for consignee to go through real-name authentication. Otherwise, shipment will be held in Customs. Read More
Please use the official EZWAY APP provided by the Customs Department for real-name authentication. If your package needs to submit additional information such as a photocopy of your ID card or customs declaration letter, the APP will notify you immediately and you can provide it directly on the APP.
When you place an order with Oxford Healthspan, all information (including any characters and spaces) of the consignee, such as Name in Chinese, Personal Identification Number, and mobile phone number (ie 02-XXXX- XXXX or 0912-XXX-XXX) must match with what you filled in Real-name Authentication registration via the EZWAY APP.
1. Real-name certification- page 10 ~ 14
2. Power of Attorney -page 15 ~ 20
3. Customs Inspection -page 21 ~ 26
Oxford Healthspan will not be liable for packages held or confiscated by customs.
Shipping
All orders are shipped from our US warehouse to your country by FedEx.
Your package will be given a unique tracking number so you can track the progress of your delivery in real time.
The estimated delivery time reflects standard FedEx deliveries without any import complications. However, some orders may be subject to longer transit times due to air freight delays, Customs delays or golds and other unforeseen complications outside of the control of Oxford Healthspan.
In some countries, FedEx may charge a fee for paying your Customs and Import Duties in advance. Please be aware of this possibility.
Restrictions
While the vast majority of countries have no import restrictions on wheat germ derived products, please check your local Import Rules and Regulations before trying to import. Unfortunately, Oxford Healthspan cannot be held responsible for any refunds resulting from local Customs and Import Authorities keeping your package, so please do check carefully ahead of time that you are not breaking any local import rules.
Contact us
Please contact us at support@oxfordhealthspan.com
