Subscriptions

You may cancel or adjust your Primeadine subscription at any time prior to your next renewal date through your customer portal or by contacting customer support.

• Managing Your Renewal: To help you manage your subscription, we send automated email notifications 5 days and 24 hours prior to your scheduled charge date.
• Immediate Fulfillment Window: Once your renewal payment is processed, your order is instantly sent to our distribution center for immediate picking and packing.
• Stopping an Order: If you cancel after your renewal payment has processed, please contact customer support immediately. We will make every reasonable effort to halt order processing at our fulfillment center. However, due to automated fulfillment speeds, once an order has entered the shipping queue, it can no longer be cancelled or recalled.
• Returns & Refunds: If your order cannot be stopped prior to shipment, please write to our support team at support@oxfordhealthspan.com upon delivery to initiate a return for an unopened package in accordance with our Return Policy.
• A Request Regarding Chargebacks: Please don't create a chargeback with your bank, as if you write to us, we will help you return the package. Opening a chargeback delays the refund process, whereas reaching out to our support team directly ensures your return and refund are handled quickly and seamlessly.

Non-Subscriptions

If you need to cancel an order, please contact our customer service team via email at support@oxfordhealthspan.com or +1-469-465-8886 immediately and we'll do our best to stop the order. If your order cannot be stopped, we can initiate a return for an unopened package.